Dynamic systems with excellent support.
As a duty of care to the customer, automatically remind them of concerns requiring immediate attention or of those previously identified and that are now due5
eDynamix Service Plans + XS Paid = the complete aftersales package
Matt Walton, Group Service/ARC and RapidFit Manager for Sandicliffe Motor GroupLearn More
Are you losing out on
Red work sales?
Find out how iVHC Finance Plan can help improveLearn More
Pictures paint a
Fully integrated photographs and videosFind Out More
as part of an iVHC.
We’re releasing in Australia and New ZealandFind Out More
Who We Are
WE DRIVE LOYALTY AND SERVICE RETENTION
At eDynamix we like to think of ourselves as forward thinkers and innovators.
While we are consistently improving the way in which software systems are utilised within the motor industry because of our close connections with Dealers, we also like to “think outside of the box”. We are continually developing new ways in which Dealers can improve productivity and increase profitability, yet maintain and ultimately grow customer loyalty and satisfaction through our software solutions and process improvements.
Our fully integrated, web based applications are powerful and simple, effective and flexible, allowing Dealers to concentrate on what they do best.
We focus on simplicity and flexibility, because every business is different.
Service, Repair & Finance Plans
Our industry leading software allows Dealers to create tailored Service Plans for routine vehicle servicing, Repair Plans for planned maintenance items and Finance Plans for items requiring immediate attention.
No setup fees
Complete Dealer control
Intuitive and data rich reporting
Using video1st Dealers can now engage customers more readily at point of enquiry by empowering them with up to date, relevant information using personalised videos, appropriate photographs and pertinent documents, websites and brochures, all delivered promptly via email and SMS.
Free 60 day trial
Works on any internet enabled mobile device
Extremely cost effect with no contracts
MOT Date Cleanse
Our MOT Date Cleanse facility allows Dealers to earn more from their existing vehicle database by helping improve MOT date accuracy in the DMS. This in turn improves follow up opportunity and resultant MOT sales.
Incremental cleanse of DMS data
Checked against Driver and Vehicle Standards Agency (DVSA) data
Reduce unnecessary postage and outbound call costs
INTERACTIVE VEHICLE HEALTH CHECK
More than just a vehicle health check system, our iVHC application is intuitive, interactive and fully integrated with all other modules, including Finance and Repair Plans for Red and Amber work upsell.
Photograph and video capture
Injection of previous concerns
Complete management of follow up items
Not only can customers book a service or scheduled repair online, but they can view and manage any Service, Repair and Finance Plan*, full Dealer contact history and browse their recent iVHC’s.
Upsell of additional work items
Mobile online booking platform
Complete customer convenience
What our customers thinkRead More
Andrew Bleasby / Service ManagerRMB Motor Group
Great system backed up by a very professional team. We have enjoyed excellent results across the group.
Graham Picken / Service ManagerJohn Roe Group
Very helpful and accommodating to changes we wanted for online booking.
William Blackshaw / Dealer PrincipalBlackshaws
Simple, fast, efficient and delivering a better recovery rate! Happy Hodsons!
Tony Jackson / Managing DirectorHodson Ford
We tried a number of different systems to sell and manage service plans and eDynamix proved to be the best by far. The speed of producing a quote, the flexibility of the plans, the ease of making amendments, the accounts reconciliation, fantastic support are some of the many reasons we moved.
Kevin Lynch / Financial ControllerMid Ulster Cars / TJ Hamilton & Co
eDynamix, from start to finish, have shown exceptional service from a team who understand the requirement and live their product! Thanks for all your support both at the outset and ongoing. Great products from a great team!
John Barnes / Managing DirectorBorder Motor Group
Holdcroft were first introduced to eDynamix in May 2011 and I was tasked with the project of rolling out the Service Plan application across all 12 franchises within the Group. We have since also adopted their iVHC, including video, and their Service Customer Contact and reminder software.
Over the last 3 years we have found them to be extremely flexible and responsive to suggestions for improvements and modifications to their original platform.
I would personally recommend eDynamix and their systems to any motor Dealer, but there are far too many advantages to list in a short testimonial.
John C. Walker / Group Compliance ManagerT.G. Holdcroft Motor Group
Easy, useable, well thought out systems coupled with automated communications means the eDynamix platform is perfect for us, complimented by people who understand our business, respect our goals and work both proactively and reactively on our behalf to ensure we stay ahead of the game.
Debbie Palfreyman / Communications Centre ManagerBurrows Motor Group
After a review of our aftersales business growth plan a focus was needed on service plan sales across business, we decided to use eDynamix as our provider based on the ease of using their system and reports. We have now been live for 7 months and have seen a massive growth in our penetration from sales and service departments as well as an increase in our average term. Based on the excellent service level we have received from eDynamix we have now installed their iVHC system to offer us a complete package.
Richard Wagstaffe / Managing DirectorThurlby Motors
As the managing director of the company I have long understood the benefit of selling service plans to our customers ensuring that we retain them as long standing aftersales customers. I have been particularly impressed with the point of sale end of the eDynamix service plan system.
This system has enabled our sales and aftersales team members to break records on a weekly basis since moving from a previous supplier. We are consistently selling more plans at a higher plan value than we have ever sold before.
Mark Robinson / Managing DirectorVantage
From my perspective as Group Finance Director the eDynamix service plan system is fantastic. We are provided with daily activity reports that enable us to process cash and invoice transactions on a ‘real-time’ basis.
We also receive daily reconciliation reports that allow us to see at a glance whether any transactions have arisen that require action and that our DMS records are in balance with the eDynamix system reports. We no longer have to wait until after the month end to start reconciling reports as we are doing this on a daily basis thanks to the eDynamix report suites.
Tim Swindin / Finance DirectorVantage
The eDynamix service plan system has increased our average plan value by over 35%. We now are able to build in so much more to each service plan, and can list any number of optional extras from air conditioning services to timing belt changes, all in a transparent and convenient way for customers to pay for monthly. The system is quick and easy use, and has seen our service plan sales increase.
The reporting suite and daily management reports are fantastic, allowing all aspects of performance to be monitored very closely, providing evidence to challenge the Centres and Team Members. Changes to a customers circumstances can be easily accommodated by the click of a few buttons, for example a customer suddenly doing higher mileage than what the plan was set up at.
Andrew Hunt / Group After Sales ManagerVantage
I wanted to thank you and your team for your patience and support during the set up and launch.
Everyone in your team has one thing in common that I notice, nothing is too much trouble. They are all totally business focused, they support whenever they can and didn't lose patience when we kept moving the goalposts!
It's a great ethic!
I'm looking forward to the future and the other products your system has and thank you again for all your support so far.
Robert Bradbury / Regional DirectorCaffyns
eDynamix is without doubt the most user and customer friendly service plan offering in the marketplace. It's ease of use and intuitive front end is leaps ahead of other similar packages as well as giving far greater flexibility and control of changing customer servicing requirements. To cap it off there is a support team who do just that, with first class response times, every time.
Dean Cooper / Operations DirectorBurrows
We have been working with eDynamix since August last year and chose them for several reasons.
-The flexibility and transparency the system offers both to customers and our team.
- It is 'call centre friendly', the system is very structured and makes for an easy sales presentation face to face or over the phone.
- The quotation system allows us to factor in higher or lower mileage usage during the life of the plan, and it easily transferable to allow the customer to change their car.
- The accounting reconciliation is vastly superior to the system we were using previously, and has made control of the service plan account much more efficient.
- We are now selling plans to non franchise customers.
- The eDynamix management reporting package is excellent.
- Because of the simplicity of the product, Lindop have previous 'non believers' selling plans daily.
- Our average plan value has risen by over 40% compared to what it was with our previous supplier, and we have passed the £250000 total live plan value mark during March.
- At this rate and allowing for the 3 year maturity factor we will have live plans worth almost £1.5m annually by August 2014.
Steve Hopewell / Managing DirectorLindop Group
In the six months we've been using the eDynamix Service Plan system we have seen our plan values increase by 40%. I honestly believe this is due to the transparency that eDynamix brings to the Service Plan sales process as well as the ability to up-sell add-on items within the plan.
We, as a company also love the friendly in-house competition created by the plan sale notification email that everyone receives when a plan is sold. There is also a statistics page so that everyone can see how sales are going and who is winning on the sales leader-board.
Steve Ure / Call Centre ManagerLindop Group
The system is so user friendly my little 18 month old niece could use it! In our first full month of using the system we have raised 20 plus plans. It's a great product, great support team and it's the future for our business!
Mark Derbyshire / Dealer PrincipalSpirit
The easy to use website portal and straightforward, self-generating reports, customer interface and effortless quotation facility is proving very popular with our users and are extremely flexible for our needs.
Our clients find all the information produced by the system clear, concise, transparent and easy to understand. This is coupled with outstanding IT support from the eDynamix support team.
Julie Chapman / Group Communications ManagerAlan Day Volkswagen
There are several benefits with using the eDynamix system, but in summary the accounting control and associated costs demonstrated the greatest improvements. Since moving over to eDynamix we are seeing a projected saving of approximately £18,000 per annum!
Other than the cost, the major benefit from an accounting perspective, is the daily reconciliation which allows us to balance the system with our DMS. In addition we also have to manually approve any accounting transactions on daily basis, which is not time consuming, and allows for far greater control than with our previous provider. Any issues can be rectified immediately, not in bulk at the end of the month. Trying to reconcile 700 plans is extremely time consuming so this change has made a considerable impact on the time I have available to carry out my other duties.
David Renwick / Accounts ManagerBenfield
eDynamix is a very user friendly website that will help you keep your customers coming back every year for servicing. We have been using for nearly 12 months and we have had fantastic service from set up, to training and I would recommend to anyone.
Andrew Pickering / Service ManagerTL Darby Volkswagen
Having changed to eDynamix as our service plan provider in mid- March I would like to thank Iain, Stuart and team for a seamless transition and first class support to enable us to hit the ground running. I consider the system to be the most user-friendly and the best system available which has helped us triple our service plan sales and increase the average term to over 4 years per plan.
I would recommend any dealership serious about growing their service plan sales to use edynamix – it’s certainly the best decision I’ve made this year!
Richard Hill / Joint Managing DirectorHills Automotive
Trust Group UK adopted eDynamix as our preferred supplier of Vehicle Service plans having reviewed various suppliers in the market place. We were attracted to eDynamix through the simplicity of operation and the ability of the system to translate our own service plan requirements into a customer facing product offering.
We continue to grow our service plan customer base and look forward to an on-going relationship with eDynamix.
Andrew Hockedy / Managing DirectorTrust Group UK