AutoPoint Lockers bring the automotive industry into the ‘Amazon-age’ with an end-to-end self-serve key drop and collection solution fully integrated into dealer sales and aftersales processes.

Customer Self-Service

From point of booking and checking in online to dropping off and collecting keys from our secure lockers, customers have complete control of their own journey with our full self-service solution.

AutoPoint Lockers are not just part of the service journey but can be used for parts and accessory collection as well as contactless sales handovers.

AutoPoint is one part of our omni-channel platform that helps improve the customer experience and increase customer satisfaction ratings while helping to increase dealer efficiencies.

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Integrated with Workshop

As a customer deposits their keys they are automatically checked in to Workshop and the service advisors notified of their arrival. At the end of the day simply load the keys back into AutoPoint ready for the customer collection which in turn will update the status within Workshop.

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Online Booking integration

Customers can choose to reserve a locker on the day of their visit when making a booking through our Engage online bookings platform.

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Online Check In

Give the customers the choice to use AutoPoint when they check in online if they haven’t got a locker already reserved.

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CRM integration

When users are calling customers using our CRM platform a locker can be reserved for the visit date using the same interface.

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branding

Your AutoPoint locker can be branded how you wish to match your own dealer group or franchise branding or that of the manufacturer.

checkin&out

Customers can not only deposit their keys on arrival at your dealership but they can also pick them up from AutoPoint when their vehicle is ready for collection.

Scalable

AutoPoint is scalable up to 252 locker and in a number of different formats and layouts to create the right mix of bays for your dealership.

Integrated Payment Options

Customers can pay for the work on their vehicle prior to their arrival using one of a number of payment options.

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Improved Customer Satisfaction

Customers who are given the option and choose to use AutoPoint tend to give higher customer satisfaction scores because of their quick and seamless journey.

Time Saving

With customers using AutoPoint to deposit and collect their keys which reduces queues at service reception, advisors time is freed up to perform more of their routine daily tasks reducing stresses which are often seen at the start and end of every day.

Social Distancing

AutoPoint lockers help maintain social distancing through a reduction in face to face contact when in dealership. All lockers are easily sanitised inside and out.

Increased Efficiencies

On average it takes less than 1 minute from the customer arrival in the dealership to depositing their keys and leaving meaning no more queues at service reception.

5%

increase in customer satisfaction

11%

of customers don’t collect the same day

21%

of customers collect after the service dept. has shut or on sunday

50%

have a service plan

15%

are fleet or warranty

70%

had no bill to pay at all

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