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Workshop

As a duty of care to all of your customers, ensure that a health check is completed on every vehicle that enters your workshop, highlighting any concerns clearly and concisely supported by photographs and videos with Augmented Concerns.

Keyloop Integration

Comprehensive write-back directly into Keyloop Autoline and Drive DMS systems for parts, labour and additional lines added during Online Check-In or during the visit is available as part of our Keyloop Partner status.

Videos & Photographs

Videos and photographs help build trust with customers and our fully integrated products allow service advisors to record pre-inspection walkarounds and technicians to take a video while performing the health check.

Video Rating

A rating can be requested from the customer asking them to score the video they have just watched. This allows you review each technicians scores and identify if there are areas for improvement.

Online Check-In

Similar to Airline-style Online Check In, customers can be invited via email and/or SMS to check-in online for their appointment a day or two before, helping to promote best practice and upsell revenues. The check-in facility also includes the work they are booked in for, the option to book an AutoPoint Locker and also remind customers to bring important documents with the ability to digitally sign at the end of the process.

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The Customer Engagement Platform

The simple video concept has been enhanced with augmented reality to create a more immersive and self-explanatory visual experience for the customer. Augmented Concerns are used to highlight issues through visualisation, creating a better understanding and richer and more intuitive experience for your customer.

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Augmented Pricing

Provide clarity and ease of understanding for your customers by automatically embedding the cost to repair each identified concern in your videos.

AutoCue

Create on-screen prompts for technicians when they are recording videos so that all required information and a consistent message is delivered to your customers.

Digital Reception

Service advisors can check customer’s in digitally via the Reception module. This drives process, ensuring the right questions are asked every time and upsell opportunities aren’t missed.

Workshop Mobile app

Technicians carry out each Workshop using an App on an iOS or Android tablet device of your choice, selecting the relevant template, taking any necessary pre-inspection photographs and completing all mandatory checks.

Digital Job Card

Digitising the front of the job card, Additional Work allows users to manage the work order and any additional jobs added in Online Check-In and/or Reception.

Online Authorisation & Payment

Through their own personalised Workshop page a customer can view all service work together with identified health check concerns and supporting media. They can then self-authorise and pay for all work using our exstoPay payment gateway, 3rd party Pay Now options or a 0% payment plan

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Accessories

Include accessories on the customer page so they can be added to the basket alongside the service and VHC work then paid for online in one transaction.

Service Check Sheets

Include brand specific service check sheets which can be completed by the technician on their dedicated Workshop app and then sent to the customer.

Quality Checks

The embedded quality check module ensures that standards are maintained using randomised inspections of work carried out that can then be used for analysis purposes.

Give your customers the option to drop off and collect their vehicle keys from our AutoPoint which are fully integrated into the VHC process from initial booking all the way to invoice and collection.

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Injection of Previous Concerns

Inject any previously unsold Red or Amber work concerns identified as part of an earlier Workshop on the vehicle automatically into the new health check as mandatory inspections.

Visibility

Information is easy to find and progress easy to monitor both from the standard Advisor and Parts screens or from their associated board views.

Notifications & Alerts

Users stay informed with the status of VHCs, customer interactions and overdue activities via the integrated push notification system and on screen alerts.

Pre-Call

Call customers and record notes or assign a service advisor using the pre-call facility which highlights all relevant information, such as first visit notifications, last service dates, any recent health check information and full service history.

Daily Work & Dashboards

Check your daily performance for sold, declined and deleted work through the live daily work screen, with departmental performance available through dashboards optimised for internet enabled TV’s.

Parts Management

Price concerns and view stock levels in no time using the DMS* and tyre integration** facilities, selecting the correct parts with the help of photographs and videos and reduce parts obsolescence through automated parts status updates.

Data Rich Reporting

To ensure you are getting the most from your vehicle health checks, there are an extensive range of reports available to help you fully analyse performance by dealership, advisor and technician.

Pre Authorisation

Gather a customer’s signature on a tablet device to authorise any work identified during a vehicle health check, up to an agreed value, to be completed without the need for further approval.

Connected is key.

Management App

Management App

Ensure each dealership is engaged with Workshop by monitoring completion rates and red and amber work identification and upsell using our new Connect App.

Menu Pricing

Menu Pricing

Full menu pricing systems can be integrated with Workshop for parts pricing and stock availability.

Repair Plan

Repair Plan

Allow customers to pay monthly for Amber or deferred Red work concerns identified as part of an Workshop to increase customer satisfaction and retention levels.

Tyre Integration

Tyre Integration**

View your available tyre stock and place orders directly from Workshop through our full integration with major distributors.

Payment Plan

Payment Plan

Afford your customers the opportunity to spread the cost of any Red work concerns identified through Workshop over a set period while having the repair fixed on the day.

DMS Integration

DMS Integration*

DMS integration allows for direct daily and incremental download of job, parts and stock information from multiple DMS systems. Write back into Keyloop autoline and Drive is also available as part of our Keyloop Partner status.

* DMS integration required ** Country dependent

Connect Management App

Use the Connect management App to view group and individual dealer performance to save receiving hundreds of reports every week.

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