exsto brings together all software required to run successful sales and aftersales departments into one powerful, connected, single sign-on, Customer Engagement Platform.
Our Customer Journey
Your automotive
technology partner
We help automotive retailers and OEMs digitise the customer journey through our Customer Engagement Platform and suite of connected sales and aftersales modules.
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The Customer Engagement Platform
exsto digitises the customer journey and unifies data across multiple platforms
What is exsto?
exsto is a powerful platform that brings together all modules required to successfully manage an automotive business through one login, helping to improve efficiencies, productivity and profitability. exsto delivers a rich, multi-channel digital experience to your customers through one omni-channel system. exsto helps improve staff engagement and delivers data to your fingertips. exsto is the complete automotive business management solution.
One Platform. One Supplier. One Login.
An essential guide to the Digital Revolution
The automotive industry is in the midst of a Digital Revolution so we’ve created an essential guide for those dealers and OEM’s who wants to further understand and embrace it..
Our white paper explains is happening in the industry today, what will change will change with the traditional customer journey and how to better engage with them moving forward, together with explaining what the future might hold.
The document also explains how exsto, our very own Customer Engagement Platform, can help you, your business and your customers navigate this Digital Revolution.
Workshop
Workshop is much more than just a vehicle health check system. It is fully integrated with all other modules, including VIDEO1st for video and photographs and Plans for Red and Amber work upsell. It also incorporates Online authorisation, digital payments and payment plans.
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Follow up
The fully customisable contact management application provides a mechanism for sending automated customer reminders via email, SMS and direct mail, controlling operator calling lists, recording inbound and outbound call information and managing follow up data from various sources in one place.
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Plans
Create tailored Service Plans for routine vehicle servicing, Repair Plans for planned maintenance items and Payment Plans for items requiring immediate attention.
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Subscriptions
The automotive industry is quickly moving towards subscription models for new vehicles. Our own Aftersales Subscription platform provides a mechanism for OEMs and dealers to bundle just about anything into one fixed, monthly cost to the customer.
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Engage with customers at point of enquiry with a personalised video. Record a pre-delivery video. Upload a stock video. Publish a video to your website.
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Engage
Allow your customers to book their vehicle into your dealerships at any time of the day or night, 7 days a week, 365 days a year for a date and time to suit their requirements.
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Bring your dealership into the ‘Amazon-age’ with an end-to-end self-serve key drop and collection solution fully integrated into your sales and aftersales processes.
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Web Master is our next generation ecommerce platform for automotive retailers. Designed around the needs of the connected customer, Web Master is a truly omnichannel retail solution that gives you the ability to easily engage customers both online and in the showroom.
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Stock Master
Use your own data in conjunction with AutoTrader Retail Accelerator information to provide market and competitor insights so stock can be priced correctly and pushed to your website and AutoTrader to help improve stock turn.
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Enquiry Management
Take an enquiry, whether that be from an online booking, your website, an OEM portal or during a service visit and manage it through to a sale in Enquiry Management.
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Allow your customers to transact with you digitally, whether it be paying their servicing bill, topping up their service plan or even reserving their next car online.
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Earn more from your database by improving MOT date accuracy and customer ownership and contact information to increase follow up opportunity and resultant service and MOT sales.
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Capture and store all your consent in one place using iConsent. Available for both tablet and desktop, iConsent is fully embedded within the eDynamix platform. With real-time reporting via the Connect App** and regular reports pushed to your email, iConsent also comes with our GDPR Cleanse module to aid in GDPR compliant marketing.
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Monitor how dealerships are performing across the exsto platform in one place using our dedicated management app.
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Bespoke Software Development
As well as providing exsto and Web Master which have been developed by our 100+ development team, we have also undertaken a number of bespoke developments for OEM’s and dealer groups. These include the industry leading Hyundai Workshop Automation platform, KIA UK SMR platform, Hyundai Europe subscriptions solution and KwikFit iCare system among others.
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