Customer Self-Service Lockers

eDynamix have taken the simple video concept and enhanced this with augmented reality to create a more immersive and self-explanatory visual experience for the customer through Augmented Concerns. Concerns identified during the health check can be dropped onto videos to highlight the issue to a customer, what it relates to and what state it is in.

Augmented Concerns will be visible as a technician walks around the vehicle and remain attached to the item as the video pans away. This doesn't remove the need for technicians to adequately explain an issue, they only enhance what is being highlighted through visualisation, creating a better and clearer understanding for the customer.

AutoPoint Lockers bring the automotive industry into the ‘Amazon-age’ with an end-to-end self-serve key drop and collection solution fully integrated into dealer processes. From point of booking to collecting their keys, customers have complete control of their own journey with our full self-service solution, helping to improve the customer experience and increase dealer efficiencies.

Download the AutoPoint leaflet

Why use multiple applications when you can have one connected system, with one login that:

• Provides all of the core aftersales functions outside of your DMS

• Removes the issues of staff engagement, efficiencies and systems support

• Offers centralised management reporting

• Reduces your monthly costs and improves overall profitability

• AND allows your customers to connect with you

Watch this short video to find out why eDynamix entered the Service Plan market, how the company has evolved and the products have developed over the years to become an industry leading platform for thousands of dealers and finally, what’s in store for 2019!

You can also download our Plans leaflet here.

eDynamix has joined the CDK International Partner Programme, an integration which will provide enhanced solutions to both mutual and new customers. We offer dealers a number of tools to ensure data integrity is maintained across all software platforms, including the DMS.

One such application is MOTCleanse. eDynamix MOTCleanse automatically checks all current vehicle records from a dealers DMS against DVLA and DVSA information to ensure accuracy of MOT data and vehicle ownership. Dealers can cleanse their data and increase MOT sales and revenue while reducing the cost of unnecessary reminders.

Watch our video to find out more

StockMaster uses data from DMS systems to provide a consolidated group view of vehicles available for sale. With tight integration with Auto Trader’s iControl software, the system alerts users to price movements, ad view shifts and desirability changes for vehicles in market, nationally and regionally, on a daily basis. Read Article.

Adapting to an evolving digital environment is increasingly important for customer service and management. So using one aftersales platform that can help customers receive the best on offer can make this more accessible, easy and flexible for managing Service Plans, storing and handling data correctly and adhering to GDPR compliance.

iConsent, combined with GDPR Cleanse provides a suite of tools to ensure consent under the GDPR is managed correctly. With multiple consent capture points that fit your daily processes, as well as cleansing of data ready for marketing you will be completely covered for this element of GDPR.

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