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Bringing Self-Service to the Automotive Industry
We offer fully integrated web based applications designed to provide a simple, yet effective platform in which dealers can manage a customer throughout the service lifecycle.
We continually develop new and innovative ways in which dealers can increase productivity and profitability while at the same time improving customer retention.
We understand that maintaining and growing customer loyalty and satisfaction is paramount to any business, so we are consistently improving ways in which software systems are utilised within the motor industry to help dealers deliver the best possible service to their customers.
AutoPoint Lockers bring the automotive industry into the ‘Amazon-age’ with an end-to-end self-serve key drop and collection solution fully integrated into dealer processes. From point of booking to collecting their keys, customers have complete control of their own journey with our full self-service solution, helping to improve the customer experience and increase dealer efficiencies.
Provides all of the core aftersales functions outside of your DMS
Removes the issues of staff engagement, efficiencies and systems support
Offers centralised management reporting
Reduces your monthly costs and improves overall profitability
AND allows your customers to connect with you
Watch this short video to find out why eDynamix entered the Service Plan market, how the company has evolved and the products have developed over the years to become an industry leading platform for thousands of dealers and finally, what’s in store for 2019!
eDynamix has joined the CDK International Partner Programme, an integration which will provide enhanced solutions to both mutual and new customers. We offer dealers a number of tools to ensure data integrity is maintained across all software platforms, including the DMS.
One such application is MOTCleanse. eDynamix MOTCleanse automatically checks all current vehicle records from a dealers DMS against DVLA and DVSA information to ensure accuracy of MOT data and vehicle ownership. Dealers can cleanse their data and increase MOT sales and revenue while reducing the cost of unnecessary reminders.
StockMaster uses data from DMS systems to provide a consolidated group view of vehicles available for sale. With tight integration with Auto Trader’s iControl software, the system alerts users to price movements, ad view shifts and desirability changes for vehicles in market, nationally and regionally, on a daily basis. Read Article.
Adapting to an evolving digital environment is increasingly important for customer service and management. So using one aftersales platform that can help customers receive the best on offer can make this more accessible, easy and flexible for managing Service Plans, storing and handling data correctly and adhering to GDPR compliance.
iConsent, combined with GDPR Cleanse provides a suite of tools to ensure consent under the GDPR is managed correctly. With multiple consent capture points that fit your daily processes, as well as cleansing of data ready for marketing you will be completely covered for this element of GDPR.
Allow customers to pay convenient small, monthly instalments for all scheduled engine and optional services.
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Highlight any concerns to a customer, with supporting videos and photographs, by conducting a vehicle health check.
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Automatically remind customers of upcoming services or those items identified on an iVHC which are now due.
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Planned maintenance items can be scheduled and bought through a Repair Plan, with concerns identified and due immediately purchased through a Finance Plan.
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Let customers book their vehicle directly through your dealership website and on a date and time to suit them, 24 hours a day, 365 days per year.
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Our statistics show that on average, 52% of MOT due dates in DMS databases are incorrect, meaning lost revenue and higher follow up costs to dealers.
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The use of video in both the sales and aftersales departments helps to build customer relations, satisfaction and trust. aaaaaaaaaaaaaaaaaaa
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Surveys can provide a valuable insight into your customers’ experience for both you and potential customers, with reviews being posted to Google for all to see.
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Send confirmations via email and SMS as bookings are confirmed in your DMS, with timely reminders sent prior to the due date. aaaaaaaaaa
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