eDynamix - Web applications designed to help dealers manage customers through their ownership lifecycle

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Customer Self-Service Lockers

Bringing Self-Service to the Automotive Industry

The AutoPoint Journey

Webinar: eDynamix MOTCleanse

The automotive industry is losing out on huge revenues due to incorrect MOT dates and ownership information in DMS systems.

Watch our recent webinar to find out how our MOTCleanse application can help your business increase profits through improved MOT sales and reduce associated costs by cleansing your DMS data.

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Who are eDynamix?

We offer fully integrated web based applications designed to provide a simple, yet effective platform in which dealers can manage a customer throughout the service lifecycle.

We continually develop new and innovative ways in which dealers can increase productivity and profitability while at the same time improving customer retention.

We understand that maintaining and growing customer loyalty and satisfaction is paramount to any business, so we are consistently improving ways in which software systems are utilised within the motor industry to help dealers deliver the best possible service to their customers.

Find out what our clients had to say.

Augmented Concerns

eDynamix have taken the simple video concept and enhanced this with augmented reality to create a more immersive and self-explanatory visual experience for the customer through Augmented Concerns. Concerns identified during the health check can be dropped onto videos to highlight the issue to a customer, what it relates to and what state it is in.

Augmented Concerns will be visible as a technician walks around the vehicle and remain attached to the item as the video pans away. This doesn't remove the need for technicians to adequately explain an issue, they only enhance what is being highlighted through visualisation, creating a better and clearer understanding for the customer.

The AutoPoint Journey

AutoPoint Lockers bring the automotive industry into the ‘Amazon-age’ with an end-to-end self-serve key drop and collection solution fully integrated into dealer processes. From point of booking to collecting their keys, customers have complete control of their own journey with our full self-service solution, helping to improve the customer experience and increase dealer efficiencies.

Download the AutoPoint leaflet

Connected Systems

Why use multiple applications when you can have one connected system, with one login that:

  • Provides all of the core aftersales functions outside of your DMS

  • Removes the issues of staff engagement, efficiencies and systems support

  • Offers centralised management reporting

  • Reduces your monthly costs and improves overall profitability

  • AND allows your customers to connect with you

eDynamix Service Plans with Steve Ure

Watch this short video to find out why eDynamix entered the Service Plan market, how the company has evolved and the products have developed over the years to become an industry leading platform for thousands of dealers and finally, what’s in store for 2019!

You can also download our Plans leaflet here.

eDynamix MOTCleanse with CDK Global Integration

eDynamix has joined the CDK International Partner Programme, an integration which will provide enhanced solutions to both mutual and new customers. We offer dealers a number of tools to ensure data integrity is maintained across all software platforms, including the DMS.

One such application is MOTCleanse. eDynamix MOTCleanse automatically checks all current vehicle records from a dealers DMS against DVLA and DVSA information to ensure accuracy of MOT data and vehicle ownership. Dealers can cleanse their data and increase MOT sales and revenue while reducing the cost of unnecessary reminders.

Watch our video to find out more

Parkway Motor Group enjoys 20 per cent sales rise with eDynamix StockMaster.

StockMaster uses data from DMS systems to provide a consolidated group view of vehicles available for sale. With tight integration with Auto Trader’s iControl software, the system alerts users to price movements, ad view shifts and desirability changes for vehicles in market, nationally and regionally, on a daily basis. Read Article.

Increasing aftersales profitability with eDynamix

Adapting to an evolving digital environment is increasingly important for customer service and management. So using one aftersales platform that can help customers receive the best on offer can make this more accessible, easy and flexible for managing Service Plans, storing and handling data correctly and adhering to GDPR compliance.

iConsent

iConsent, combined with GDPR Cleanse provides a suite of tools to ensure consent under the GDPR is managed correctly. With multiple consent capture points that fit your daily processes, as well as cleansing of data ready for marketing you will be completely covered for this element of GDPR.

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What we offer:

Service Plan

Service Plan

Allow customers to pay convenient small, monthly instalments for all scheduled engine and optional services.

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iVHC

Electronic Vehicle Health Check (iVHC)

Highlight any concerns to a customer, with supporting videos and photographs, by conducting a vehicle health check.

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Proactive Follow Up

Automatically remind customers of upcoming services or those items identified on an iVHC which are now due.

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Repair & Finance Plans

Repair & Finance Plans

Planned maintenance items can be scheduled and bought through a Repair Plan, with concerns identified and due immediately purchased through a Finance Plan.

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Online Booking

Online Booking

Let customers book their vehicle directly through your dealership website and on a date and time to suit them, 24 hours a day, 365 days per year.

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MOTCleanse

MOTCleanse

Our statistics show that on average, 52% of MOT due dates in DMS databases are incorrect, meaning lost revenue and higher follow up costs to dealers.

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Video1st

VIDEO1st

The use of video in both the sales and aftersales departments helps to build customer relations, satisfaction and trust. aaaaaaaaaaaaaaaaaaa

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Aftersales Surveys

Aftersales Surveys

Surveys can provide a valuable insight into your customers’ experience for both you and potential customers, with reviews being posted to Google for all to see.

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Confirmation & Reminders

Confirmation & Reminders

Send confirmations via email and SMS as bookings are confirmed in your DMS, with timely reminders sent prior to the due date. aaaaaaaaaa

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