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We offer fully integrated web based applications designed to provide a simple, yet effective platform in which dealers can manage a customer throughout the service lifecycle.
We continually develop new and innovative ways in which dealers can increase productivity and profitability while at the same time improving customer retention.
We understand that maintaining and growing customer loyalty and satisfaction is paramount to any business, so we are consistently improving ways in which software systems are utilised within the motor industry to help dealers deliver the best possible service to their customers.
Provides all of the core aftersales functions outside of your DMS
Removes the issues of staff engagement, efficiencies and systems support
Offers centralised management reporting
Reduces your monthly costs and improves overall profitability
AND allows your customers to connect with you
Adapting to an evolving digital environment is increasingly important for customer service and management. So using one aftersales platform that can help customers receive the best on offer can make this more accessible, easy and flexible for managing Service Plans, storing and handling data correctly and adhering to GDPR compliance.
iConsent, combined with GDPR Cleanse provides a suite of tools to ensure consent under the GDPR is managed correctly. With multiple consent capture points that fit your daily processes, as well as cleansing of data ready for marketing you will be completely covered for this element of GDPR.
Allow customers to pay convenient small, monthly instalments for all scheduled engine and optional services.
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Highlight any concerns to a customer, with supporting videos and photographs, by conducting a vehicle health check.
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Automatically remind customers of upcoming services or those items identified on an iVHC which are now due.
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Planned maintenance items can be scheduled and bought through a Repair Plan, with concerns identified and due immediately purchased through a Finance Plan.
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Let customers book their vehicle directly through your dealership website and on a date and time to suit them, 24 hours a day, 365 days per year.
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Our statistics show that on average, 52% of MOT due dates in DMS databases are incorrect, meaning lost revenue and higher follow up costs to dealers.
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The use of video in both the sales and aftersales departments helps to build customer relations, satisfaction and trust. aaaaaaaaaaaaaaaaaaa
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Surveys can provide a valuable insight into your customers’ experience for both you and potential customers, with reviews being posted to Google for all to see.
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Send confirmations via email and SMS as bookings are confirmed in your DMS, with timely reminders sent prior to the due date. aaaaaaaaaa
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