CustomerEngagementPlatform
exsto connects service, CRM, sales, commerce and the customer experience around one customer and vehicle record — so every team works from the same picture, from first enquiry to long-term loyalty.
£286.40
Working with leading OEMs and dealer groups in automotive retail.
The challenge
When the journey runs across separate tools, teams re-key the same information, data sits in silos, customers hear different things at different stages — and opportunities slip through the gaps.
See how exsto connects itDMS-agnostic by design
exsto is designed to work independently of any single Dealer Management System. Keep the systems that run your core dealership operation while exsto connects the customer-facing and operational journey across Service, CRM, Sales and Commerce.
Through supported integrations, APIs and OEM connectivity, relevant DMS information can become part of connected exsto workflows — without allowing one back-office system to define the entire customer experience.
Connectivity varies by DMS, system and deployment.

The exsto platform
A customer experience on top, four connected operational domains beneath, intelligence working inside connected workflows — and every interaction flowing down into one view of the business.
Four connected operational domains
Service, workshop and aftersales
Customer engagement and communication
Payments, plans and subscriptions
Connected payment technology
The connected journey
J. Carter
Sample vehicle · EXST 001
Enquiry · exsto.Service
Service enquiry received
“My car is due its service and MOT, and the brakes squeal a little. Is Thursday morning possible?”
Booking · Glovebox · exsto.Service
Online booking confirmed
Confirmation sent by SMS
Check-in · Glovebox · exsto.Service
Checked in online
Optional · AutoPoint self-service key drop
Fix Right First Time · exsto.Service
Job prepared before the workshop
Workshop · exsto.Service · exsto.ai
Job allocated
Evidence · exsto.Service
VHC & VIDEO1st captured
Front brake pads · 2mm
Authorisation · Glovebox
Customer approves work
Payment · exsto.Commerce · exstoPay
Paid by link
£286.40
Plan · exsto.Commerce
Service plan created
Cover your next service and MOT with monthly payments.
Follow-up · exsto.CRM
Follow-up sent
Retention · exsto.CRM
Next visit prompted
exsto.ai · intelligence in the workflow
Matches work to the right technician.
Allocation
Job → technician
Matched on skills and availability
Reviews what the technician says in each VIDEO1st video, then returns a score and feedback.
VIDEO1st capture
Technician · VHC video
Spoken commentary
“The front brake pads are down to two millimetres, so I’d recommend replacing them today.”
AutoReview score & feedback
exsto.Insights · from activity to visibility
Dashboarding and reporting across connected exsto activity.
exsto.Insights
Customer journey · all sites
Customer Insights · shared platform capability
Customer Insights is available from customer records across exsto, bringing available information from different modules together in one view.
Explore Customer InsightsJ. Carter
EXST 001
Illustrative · available information varies by customer
Built for automotive scale
From single sites to national programmes, eDynamix combines enterprise-grade security with deep automotive expertise.
A tailored demo built around your sites, your current systems, your customer journey and the operational challenges you want to solve.