%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%20324%2096'%20style='enable-background:new%200%200%20324%2096;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cg%3e%3cpath%20class='st0'%20d='M83.9,12.6c3.2-1.5,4.6-5.3,3.1-8.5c-1.5-3.2-5.3-4.6-8.5-3.1c-3.2,1.5-4.6,5.3-3.1,8.5%20C76.8,12.7,80.7,14.1,83.9,12.6z'/%3e%3cpath%20class='st0'%20d='M45.4,31.1c-2.9-6.3-10.4-9-16.8-6.1c-6.3,2.9-9,10.4-6.1,16.8c2.9,6.3,10.4,9,16.8,6.1%20C45.6,44.9,48.3,37.4,45.4,31.1z'/%3e%3cpath%20class='st0'%20d='M61,24.1c4.6-2.2,6.6-7.7,4.5-12.3c-2.2-4.6-7.7-6.6-12.3-4.5c-4.6,2.2-6.6,7.7-4.5,12.3%20C50.9,24.3,56.4,26.3,61,24.1z'/%3e%3cpath%20class='st0'%20d='M110.4,14.4c-1.3,0.6-1.8,2.1-1.2,3.4c0.6,1.3,2.1,1.8,3.4,1.2c1.3-0.6,1.8-2.1,1.2-3.4%20C113.3,14.4,111.7,13.8,110.4,14.4z'/%3e%3cpath%20class='st0'%20d='M11.1,55.9C3.2,59.6-0.2,69,3.5,76.9c3.7,7.9,13.1,11.3,21,7.6c7.9-3.7,11.3-13.1,7.6-21%20C28.4,55.6,19,52.2,11.1,55.9z'/%3e%3cpath%20class='st0'%20d='M101.7,11.8c2.1-1,3-3.4,2-5.5c-1-2.1-3.4-3-5.5-2c-2.1,1-3,3.4-2,5.5C97.2,11.8,99.7,12.7,101.7,11.8z'/%3e%3cpath%20class='st0'%20d='M117.6,24.7c-0.4-0.8-1.3-1.1-2.1-0.7c-0.8,0.4-1.1,1.3-0.7,2.1c0.4,0.8,1.3,1.1,2.1,0.7%20C117.6,26.4,118,25.5,117.6,24.7z'/%3e%3cpath%20class='st0'%20d='M56.8,54.8c-4.4,0-8,1.5-10.9,4.4c-2.9,3-4.3,6.7-4.3,11.2c0,4.4,1.4,8,4.3,10.9c2.9,2.9,6.6,4.4,11.3,4.4%20c3,0,5.5-0.5,7.7-1.6c2.2-1.1,4-2.7,5.6-4.9l-6.2-2.9c-2,1.9-4.3,2.9-7.1,2.9c-2.3,0-4.2-0.6-5.7-1.8c-1.5-1.2-2.4-2.9-2.7-5h23.7%20l0-1.4c0-4.9-1.4-8.8-4.3-11.7C65.2,56.3,61.4,54.8,56.8,54.8z%20M49,66.6c0.8-1.8,1.7-3.1,2.7-3.8c1.5-1.2,3.4-1.7,5.4-1.7%20c1.9,0,3.6,0.5,5,1.5c1.4,1,2.4,2.4,2.9,4H49z'/%3e%3cpath%20class='st0'%20d='M102.5,47.4c-2.8-1.4-7.1-2.1-12.9-2.1h-9v39.7h9.1c5.1,0,8.8-0.3,10.8-1c2.1-0.6,4-1.8,5.8-3.5%20c1.8-1.7,3.2-3.8,4.2-6.4c1-2.6,1.5-5.4,1.5-8.4c0-4.3-0.9-8.1-2.7-11.3S105.3,48.8,102.5,47.4z%20M103.1,72.4c-1,1.9-2.3,3.2-3.8,4%20c-1.6,0.8-4.1,1.2-7.5,1.2h-3.5v-25h2.6c4.7,0,8.1,1,10.2,3.1c2.4,2.3,3.5,5.6,3.5,9.8C104.5,68.2,104.1,70.5,103.1,72.4z'/%3e%3cpolygon%20class='st0'%20points='132,74%20124.4,55.6%20116.9,55.6%20128,82.7%20122,95.7%20129.6,95.7%20148,55.6%20140.4,55.6%20'/%3e%3cpath%20class='st0'%20d='M169.8,54.8c-1.4,0-2.8,0.3-4.2,0.8c-1.4,0.6-2.9,1.5-4.5,2.9v-3h-7.4v29.4h7.4V73.1c0-3.1,0.1-5,0.3-6%20c0.4-1.8,1.2-3.1,2.2-4.1c1.1-1,2.3-1.5,3.8-1.5c1.1,0,2.1,0.3,2.9,0.9c0.8,0.6,1.3,1.5,1.6,2.6c0.3,1.2,0.5,3.5,0.5,7v12.9h7.3%20V65.5c0-3.4-0.9-5.9-2.6-7.7C175.2,55.8,172.7,54.8,169.8,54.8z'/%3e%3cpath%20class='st0'%20d='M210.1,58.8c-1.3-1.3-2.7-2.3-4.3-3s-3.2-1-5-1c-3.8,0-7.1,1.4-9.8,4.3s-4,6.6-4,11.1c0,4.4,1.4,8,4.2,11%20c2.8,2.9,6,4.4,9.8,4.4c1.7,0,3.3-0.3,4.7-0.9c1.4-0.6,2.9-1.6,4.3-3v3.1h7.4V55.6h-7.4V58.8z%20M208.2,76.5%20c-1.5,1.6-3.4,2.4-5.8,2.4c-2.2,0-4.1-0.8-5.7-2.5c-1.5-1.6-2.3-3.7-2.3-6.3c0-2.5,0.8-4.6,2.3-6.2c1.5-1.6,3.4-2.4,5.7-2.4%20c2.3,0,4.3,0.8,5.8,2.4c1.5,1.6,2.3,3.7,2.3,6.2C210.5,72.8,209.7,74.9,208.2,76.5z'/%3e%3cpath%20class='st0'%20d='M267,56.3c-1.6-1-3.4-1.5-5.5-1.5c-2,0-3.9,0.4-5.6,1.3c-1.7,0.9-3.1,2.2-4.3,3.9c-0.9-1.7-2.1-3-3.6-3.9%20c-1.5-0.9-3.1-1.3-5-1.3c-1.8,0-3.5,0.3-5,1c-1.5,0.7-2.9,1.7-4.2,3.1v-3.4h-7.4v29.4h7.4V71.9c0-2.8,0.2-4.9,0.7-6.2%20c0.5-1.3,1.2-2.3,2.2-3.1c1-0.7,2.1-1.1,3.3-1.1c1.1,0,2,0.3,2.8,0.9c0.8,0.6,1.4,1.5,1.7,2.6c0.4,1.2,0.6,3.1,0.6,5.7v14.2h7.4%20V71.7c0-2.8,0.2-4.8,0.7-6.1c0.5-1.3,1.2-2.3,2.2-3c1-0.7,2.1-1.1,3.4-1.1c1.7,0,2.9,0.6,3.7,1.8c0.8,1.2,1.2,3.4,1.2,6.8v14.9h7.4%20V67.7c0-3.5-0.3-6.1-1-7.6C269.7,58.5,268.6,57.2,267,56.3z'/%3e%3cpath%20class='st0'%20d='M282.9,43.5c-1.3,0-2.4,0.5-3.3,1.4c-0.9,0.9-1.4,2-1.4,3.3c0,1.3,0.5,2.5,1.4,3.4c0.9,0.9,2,1.4,3.4,1.4%20c1.3,0,2.4-0.5,3.3-1.4c0.9-0.9,1.4-2,1.4-3.4c0-1.3-0.5-2.5-1.4-3.4C285.3,43.9,284.2,43.5,282.9,43.5z'/%3e%3crect%20x='279.2'%20y='55.6'%20class='st0'%20width='7.4'%20height='29.4'/%3e%3cpolygon%20class='st0'%20points='310.7,69.4%20320.7,55.6%20312.3,55.6%20306.5,63.6%20300.7,55.6%20292.2,55.6%20302.2,69.5%20291.1,84.9%20299.5,84.9%20306.5,75.3%20313.4,84.9%20322,84.9%20'/%3e%3c/g%3e%3c/svg%3e)
%20--%3e%3cdefs%3e%3cstyle%3e%20.st0%20{%20fill-rule:%20evenodd;%20}%20.st0,%20.st1%20{%20fill:%20%23fff;%20}%20%3c/style%3e%3c/defs%3e%3cg%3e%3cpath%20class='st1'%20d='M455.2,334.2c-.3.2-.7.4-1,.5.3-.2.7-.4,1-.5Z'/%3e%3cpath%20class='st1'%20d='M93.2,543.5c2,25.2,26.8,37.3,55.3,37.3s37.7-2.8,54.1-8l8,41.3c-20,8-44.5,12-70.9,12-66.5,0-104.6-38.5-104.6-99.8s30.8-104.6,99-104.6,87.4,49.3,87.4,97.8-1.2,19.6-2,24h-126.2ZM164.9,502c0-14.8-6.4-39.7-34.5-39.7s-36.1,23.2-37.7,39.7h72.1Z'/%3e%3cpath%20class='st1'%20d='M299.6,422l19.2,33.8c5.6,10.4,10.8,20.8,16,30.4h.8c5.2-10.8,10-21.2,15.2-31.2l17.2-32.9h66.2l-64.5,97.4,65.3,107h-68.7l-19.8-37c-5.6-10.1-10.5-20.6-15.3-31.1h-1.2c-4.8,10.9-10.1,21-14.9,31.1l-18.5,37h-66.7l66.5-104.1-64.9-100.3h68.2Z'/%3e%3cpath%20class='st1'%20d='M457.4,568.3c11.2,6.8,34.5,14.8,52.5,14.8s26-6.4,26-16.4-6-14.8-28.9-22.4c-40.5-13.6-56.1-35.7-55.7-58.9,0-36.5,31.2-64.1,79.7-64.1s43.3,5.2,55.3,11.2l-10.8,42.1c-8.8-4.8-25.6-11.2-42.5-11.2s-23.2,6-23.2,16,7.6,14,31.7,22.4c37.3,12.8,52.9,31.6,53.3,60.5,0,36.5-28.8,63.3-85,63.3s-48.5-5.6-63.3-13.6l10.8-43.7h0Z'/%3e%3cpath%20class='st1'%20d='M699.1,369.9v56.1h44.4v44.4h-43.4v70.9c0,23.6,5.7,34.5,24.3,34.5s13.8-.8,18.2-1.6l.4,46.5c-8.1,3.2-22.6,5.2-40,5.2s-36.4-6.9-46.1-17c-11.3-11.7-17-30.7-17-58.6v-80h-25.7v-44.4h25.7v-42.5l59.2-13.6h0Z'/%3e%3cpath%20class='st1'%20d='M970.3,521.4c0,71.7-50.9,104.6-103.4,104.6s-101.4-37.7-101.4-101,41.7-103.8,104.6-103.8,100.2,41.3,100.2,100.2h0ZM828.4,523.4c0,33.7,14,58.9,40.1,58.9s38.9-23.6,38.9-58.9-11.2-58.9-38.9-58.9-40.1,30-40.1,58.9Z'/%3e%3c/g%3e%3cg%3e%3cg%3e%3cpath%20class='st1'%20d='M606.6,148.1c1.7-.9,3.3-1.8,5-2.6-8.5,4.1-16.7,9.4-24.4,16l-1.2,1c-7.9,6.8-10,15.9-3,23.8,0,0,15.5,14.8,24.1,23.6,30.1-33.3,62.2-31.9,81.6-9.6,6.7,7.7,12.1,18.9,12.6,30.7-.2-17.3-10.4-32.9-16.7-41.2-32.6-43.4-78.1-41.9-78.1-41.9h0Z'/%3e%3cpath%20class='st0'%20d='M684.8,190c10.5,14,32.1,48.4-1.1,76.8-8.3,7.1-21.3,11.6-32.3,11-43.8-2.7-114.4-56.8-159.8-76l87.5,88.8c19.8,21,45,34.7,71.7,36.3,22.2,1.3,51.3-7.5,70.8-26.1,19.6-18.6,28.3-43.4,29.7-59.4,0,0,9.4-68.6-58.1-98.4-26.5-11.8-58.1-10.5-86.5,5,0,0,45.5-1.5,78.1,41.9h0Z'/%3e%3c/g%3e%3cg%3e%3cpath%20class='st1'%20d='M460,332.6c-2.4,1.4-4.7,2.7-7.1,4,12.1-6.4,23.7-14.6,34.5-24.6l1.6-1.5c11.1-10.3,13.6-23.6,3-34.7,0,0-23.3-20.6-36.3-32.9-41.8,50-88.4,49.9-117.8,18.5-10.2-10.8-18.6-26.8-20-43.9,1.2,25,16.9,47.1,26.5,58.8,49.8,61.1,115.7,56.3,115.7,56.3h0Z'/%3e%3cpath%20class='st0'%20d='M344.3,276.2c-16.1-19.7-49.3-68.4-2.8-111.5,11.7-10.8,30.2-18.1,46.3-17.7,63.6,1.5,169.1,75.8,236.1,101.1l-131.9-123.8c-30-29.3-67.3-47.8-106-48.6-32.4-.6-73.9,13.8-101.2,41.9-27.4,28.2-38.6,64.6-39.7,87.8,0,0-9.8,100.1,89.8,139.4,39.1,15.6,84.8,11.9,125.1-12.2,0,0-65.9,4.7-115.7-56.3h0Z'/%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Platform
The Customer Engagement Platform for automotive retail.
Customer experience, intelligence, operational domains and insight — connected around the customer and vehicle journey, rather than bolted together.
Customer ownership portal
Dealer & OEM websites
Domains
exsto.ServiceBooking, arrival, workshop activity, technician evidence and customer authorisation.
Select any part of the platform to see its role.
Four layers
Each layer has a distinct job.
Together they keep one customer journey connected — from the experience a customer sees to the insight a business needs.
01
Customer Experience
Glovebox · Glovebox.Studio
Glovebox is the customer ownership portal — booking, check-in, evidence, authorisation and payment. Glovebox.Studio is the dealer and OEM website and public digital-experience product.
Retailer website
Ownership portal · EXST 001
02
Intelligence
exsto.ai
exsto.ai works inside platform workflows. AutoAllocate, AutoReview and Purchase Intent Detection act within the work, not in a separate tool.
AutoAllocate
Job allocated to technician
03
Domains
Service · CRM · Sales · Commerce
The operational areas where retailer teams manage the journey — four connected domains working from one customer and vehicle record.
exsto.Service
Aftersales operations
exsto.CRM
Customer engagement
exsto.Sales
Vehicle retailing
exsto.Commerce
Payments and plans
04
Insights
exsto.Insights
exsto.Insights is the dashboarding and reporting module — bringing connected activity together so the business can see the whole journey.
Domains
Four operational areas. One connected journey.
Service, CRM, Sales and Commerce are not separate products sitting side by side. They share the same customer, the same vehicle and the same record.
Aftersales operations
exsto.Service
Booking, arrival, workshop activity, technician evidence and customer authorisation.
- Bookings & Online Bookings
- Online Check-In
- Fix Right First Time
- Workshop & Workshop+
- VHC & VIDEO1st
- AutoPoint
Customer engagement
exsto.CRM
Campaigns, follow-up, consent, data quality and long-term retention.
- Campaign Manager
- Follow Up
- Survey
- iConsent
- AutoCleanse
- Retention
Vehicle retailing
exsto.Sales
Enquiries, stock, retailing and the hand-over experience.
- Enquiries
- Stock
- Retailing
- Hand-over
Payments and plans
exsto.Commerce
Payment, plans, subscriptions, quotes and accessory retail.
- exstoPay
- Service, Repair & Payment Plans
- Subscriptions & Bundles
- eQuote
- Accessories Stores
Shared capability
Menu Pricing spans the domains.
Menu Pricing is not a separate layer. It is a shared capability that can support several parts of the platform at once.
Foundation
Underpinned by a shared enterprise foundation.
Every layer draws on the same data, integrations, APIs and partner connectivity — so exsto can sit within the wider automotive technology environment.
- Data
- One customer and vehicle record shared across the platform
- Integrations
- Connection into the systems retailers already use
- APIs
- Structured access for connected services
- Partner connectivity
- A route for approved partners to connect
Where the DMS sits
Built around the journey. Not around a DMS.
exsto is a Customer Engagement Platform, not a Dealer Management System.
The DMS remains an important operational source within many automotive businesses, but it does not need to define every customer interaction or every connected workflow. exsto sits across the customer journey and connects with supported DMS, OEM and partner systems through its shared Foundation.
This allows the Customer Experience, Intelligence, Domains and Insights layers to use relevant connected information while remaining independent of any single core-system provider.
The DMS is connected. exsto stays independent.
- Independent
- exsto is not tied to one DMS provider or one underlying technology stack.
- Connected
- Supported integrations make relevant DMS information available to the exsto workflows that need it.
- Consistent
- The customer and colleague experience can remain consistent even where underlying dealer systems differ.
The exact data, direction of connectivity and available actions depend on the DMS, APIs, agreements and deployment.
One journey, every layer
A single customer journey crosses the platform without breaking.
One example: a customer moves from vehicle enquiry, through hand-over and aftersales, into follow-up and insight — on one record.
Domains
Vehicle enquiry & purchase
exsto.Sales · exsto.Commerce01EnquiryLoggedDomains
Hand-over into ownership
exsto.Sales · Glovebox02Hand-overCompleteCustomer Experience
Customer books service
Glovebox · exsto.Service03Thu 09:30ConfirmedIntelligence
Workshop activity
exsto.Service · exsto.ai04TechnicianAllocatedDomains
Customer approves and pays
Glovebox · exsto.Commerce05£286.40PaidDomains
Follow-up continues
exsto.CRM06Follow UpCreatedInsights
Activity becomes insight
exsto.Insights07JourneyVisible
Enterprise and scale
One architecture, from a single site to a national network.
- Individual retailers
- A connected customer journey without a patchwork of separate tools.
- Dealer groups
- Consistency across sites, with shared processes and group-wide reporting.
- OEM and national programmes
- A governed platform that can support a consistent standard across a network.
Start with the domain at the heart of aftersales.
See how exsto.Service connects booking, arrival, workshop activity, evidence and authorisation — or book a demo built around your sites.