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Support
Help when you need it.
If you use eDynamix or exsto and need assistance, our Support team is here to help investigate issues, answer product questions and get you moving again.
- 01Issue
- 02Context
- 03Investigation
- 04Resolution
Get support
The quickest route to the right help.
Send us a support request with enough context for the team to investigate straight away — what happened, where, and who it affects. Clear detail at the start means fewer follow-up questions and a faster route to resolution.
Go to the support request form →Before you raise a request
A little context helps us get there faster.
- 01What happenedDescribe the issue or question clearly.
- 02Where it happenedInclude the dealership/site and relevant exsto module.
- 03Who is affectedTell us whether this affects one user, several users or a wider operation.
- 04What you expectedExplain what you expected to happen instead.
- 05Useful evidenceInclude relevant examples or reference details where appropriate.
Never include passwords or other security credentials in a support request.
Right route
Support issue or training need?
Use Support when
- Something is not working as expected
- You receive an error
- Functionality appears unavailable
- You need help understanding unexpected system behaviour
- An existing process has stopped working
Use Training when
- A new colleague needs training
- Users need a refresher
- A team needs process coaching
- You want help adopting functionality already available
- You want structured training across teams or dealerships
Training Credits provide a monthly training subscription for customers who want training available throughout the year.
Support request
Tell us what you need help with.
Give us the key details about the issue, affected dealership and relevant module so the Support team can investigate.
Please do not include passwords, payment-card details or other security credentials in your request.