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Domain · exsto.Commerce
Make every transaction part of the journey.
exsto.Commerce connects payments, plans, subscriptions, quotes and digital stores into the same customer experience and operational platform — across aftersales, sales and the wider ownership relationship.
- CustomerJ. Carter · EXST 001
- Amount due£286.40
- Service plan£18.50 / month
- eQuoteSent
- AccessoryRequested
Commerce across the journey
Commercial moments happen throughout the journey, not at one checkout.
Not every customer follows every step. exsto.Commerce provides shared commercial capabilities that different journeys can draw on — in sales, aftersales and ownership.
01
Plan / subscription proposition
eQuote
exsto.Commerce
02
Customer approval
Approval
Glovebox
03
Payment
exstoPay
exsto.Commerce
04
Service / repair plan
Plans
exsto.Commerce · Glovebox
05
Subscription / bundle
Subscriptions
exsto.Commerce
06
Accessory purchase
Accessories Stores
Glovebox.Studio
07
Ongoing plan management
Manage
Glovebox · exsto.Commerce
Representative moments — the modules involved depend on the journey and the deployment.
exstoPay
The payment capability inside exsto.Commerce.
exstoPay takes the amount due, lets the customer choose how to pay, and makes the transaction status available within the same connected journey.
- Pay by Link
- Open Banking
- In-Person
- BNPL
£286.40
Annual service + MOT · Front brake pads
Confirmed methods: Pay by Link, Open Banking, In-Person and BNPL. Available methods depend on each deployment.
Connected payment activity
Payment visibility, not just payment collection.
Payment status stays connected to the journey. Teams can understand what is due, what has been received and what remains outstanding without treating payment as a separate customer interaction.
Explore exstoPay (opens in a new tab)- Amount due
- £28,500
- Received
- £5,000
- Balance
- £23,500
Payment activity connected to the enquiry · representative example
Payment where the customer is
Approval, choice and payment in one movement.
Payment doesn’t have to wait for a counter or a single page. Whether the customer is at home or in the showroom, the transaction joins the same journey.
Pay by Link
A secure link sent to the customer once work or a purchase is approved.
Open Banking
Payment directly from the customer’s bank, within the same journey.
In-Person
Payment at the retailer when the customer is on site.
BNPL
Spreading the cost, where offered by the retailer.
Connected payment technology
exstoPay connects the customer journey with specialist payment and banking technology, bringing different ways to pay into one connected exsto experience.
Card payment technology
Digital payment technology
BACS and Direct Debit services
Payment technology
Open Banking connectivity
Providers and methods available vary by deployment.
Service, Repair & Payment Plans
Turn one transaction into an ongoing customer relationship.
Instead of a single cost at a single moment, a plan gives the customer a monthly relationship with the retailer — visible and manageable through Glovebox.
£18.50 / month
Representative monthly amount
Plan terms, inclusions and eligibility depend on the individual plan or programme.
Subscriptions & Bundles
Package products and services into an ongoing proposition.
Combine what the retailer offers into a single recurring relationship the customer understands — not every subscription involves finance.
Bundle · representative components
Recurring relationship
Monthly / recurring · managed in exsto.Commerce
eQuote
Present plans and subscriptions as a digital customer experience.
eQuote offers plans and subscriptions online to the customer — embedded within a dealer website through Glovebox.Studio, or as a separate customer-facing digital proposition — so they can review it and take the next step.
Representative plan content. eQuote can be embedded through Glovebox.Studio or used as a separate customer-facing journey.
Accessories Stores
A digital accessories store for retailers and OEMs.
Customers browse and choose accessories online. Where something needs fitting, the request flows into the appropriate Bookings workflow — and payment can connect through exstoPay where relevant.
Roof bars
£189.00
All-weather mats
£64.00
Tow bar
£495.00
Representative products and prices.
Customer Experience
Where customers meet Commerce.
Two sibling products in the Customer Experience layer give customers a way to act — exsto.Commerce handles the commercial activity behind them.
exsto.Commerce
Customer action received
Transaction / plan activity
Recorded in the journey
exsto.Service and exsto.Commerce
Commerce handles the transaction. Service runs the workshop.
Work is identified in exsto.Service, authorised by the customer in Glovebox, paid through exsto.Commerce — and the job continues in exsto.Service.
exsto.Sales and exsto.Commerce
Not just aftersales.
Commercial activity starts in retail too. An enquiry in exsto.Sales can continue as Commerce activity — a deposit, an accessory, a plan — within the same connected journey.
Enquiry / retail journey
Commercial moment
Deposit · accessory · plan
exsto.Commerce
Commerce activity
exsto.Commerce and exsto.CRM
Commercial activity becomes customer context.
Commerce owns the transaction. Appropriate activity becomes part of the customer’s context, which exsto.CRM can use as part of ongoing engagement.
exsto.Commerce and exsto.Insights
Commercial activity feeds the wider picture.
Payments, plans, subscriptions, quotes and store activity contribute to exsto.Insights — the dashboarding and reporting module that helps the business understand performance across the platform.
- Payments
- Plans
- Subscriptions
- Quote activity
- Store activity
Dashboarding & reporting
Relevant payments, plans, subscriptions and eQuote activity can also appear at customer level in Customer Insights, and in wider reporting through exsto.Insights.
Dealer groups & OEMs
Consistent commercial journeys, from one site to a network.
Retailers
Quotes, payments and plans connected to the everyday customer journey.
Dealer groups
Consistent commercial journeys across multiple sites, with payments and plans offered the same way across the group.
OEMs & national programmes
Standardised digital commercial journeys and a connected customer experience across a network.
See how the transaction becomes part of the journey.
Follow a customer from quote or approval through payment and into ongoing plan activity.