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exstoDomain · exsto.Service

exsto.Service runs aftersales as one connected flow.

The operational aftersales domain of exsto. It connects booking, arrival, preparation, workshop activity, technician evidence, customer authorisation and the customer activity that follows.

Book a demo Follow the journey
Online BookingBooking
EXST 001J. Carter
Thu 09:30Confirmed
Online Check-InArrival
ConcernBrake squeal
Check-inComplete
WorkshopWorkshop
TechnicianAllocated
VHCIn progress
VIDEO1stEvidence
0:42

The aftersales journey

Information moves forward, stage by stage.

Each stage hands the next one what it needs — so the workshop, the technician and the customer are working from the same picture.

  1. Booking

    The customer chooses the work, date and time for the visit.

    Passed forward: Confirmed appointment · Customer, vehicle and work details

  2. Preparation

    The booked visit carries forward, so the visit is planned before the customer arrives.

    Passed forward: Planned visit ready for arrival

  3. Arrival

    The customer checks in online, with optional key drop, and shares their concern.

    Passed forward: Customer information and concern available to the service team

  4. Fix Right First Time

    The concern is understood and the job prepared before it reaches the workshop.

    Passed forward: Understood, prepared job for the workshop

  5. Workshop

    The job is planned and allocated to the right technician at the right time.

    Passed forward: Allocated, progressing job

  6. Evidence

    The technician records findings and explains them on video.

    Passed forward: Recorded findings · Video evidence

  7. Authorisation

    The customer sees the evidence and the work identified, then responds.

    Passed forward: Approved work · Deferred work

  8. Completion

    The workshop completes the service work, and payment is handled through Commerce.

    Passed forward: Completed visit · Payment recorded

  9. Follow-up

    The completed visit and any deferred work carry on into the customer relationship.

    Continues into: Onward customer relationship

Workshop+The workshop runs from one digital record, not paper.
Technician holding a tablet beside a car raised on a ramp in a UK dealership workshop.

Bookings & Online Bookings

Internal and online bookings, working from the same diary.

The service team books in the workshop, the customer books online — and both draw on the same appointments and capacity.
  • Appointments and workshop capacity
  • Customer-facing online booking
  • Vehicle and customer details carried forward

Customer engagement creates the opportunity. Bookings turns it into an appointment.

See how DM Keith recorded a 77% increase in aftersales bookings — 414 across two days against 233 the same two days the previous week — through customer engagement with eDynamix Aftersales CRM.

See the DM Keith CRM result
Workshop diaryInternal
Bay 1Bay 2Bay 3
08:00
08:30
09:00
09:30
10:00
10:30
Online BookingCustomer
VehicleEXST 001
ServiceAnnual service + MOT
SlotThu 09:30
Booking confirmed

Online Check-In

Arrival information is ready before the customer is.

Customers complete their check-in before they arrive. What they share becomes available to the service team straight away. AutoPoint offers an optional self-service key drop.

Check in for Thursday

Contact details
Mileage
Your concern
Complete check-in
Arrivals todayService desk
EXST 001Checked in
Arrival 2Checked in
Arrival 3Awaiting
Key dropAutoPoint (optional)

Fix Right First Time

Understand the job before it reaches the workshop.

Fix Right First Time sits between arrival and workshop activity. The customer's concern and the right job information are understood and prepared before work progresses.
Customer concern
Booking information
Check-in information
Fix Right First TimeBefore workshop

Concern and job information understood and prepared.

Workshop

Workshop & Workshop+

Run the workshop from one digital job record.

From technician allocation and clockings through job cards, evidence, quality checks, warranty preparation and carry-over work, Workshop+ keeps the operational record together from arrival to completion.
  • Planning, capacity and AutoAllocate
  • Paperless job record
  • Warranty evidence and audit trail
  • Carry Over and Final Checks
exsto.aiAutoAllocate

Allocates work using work required, workshop capacity, technician availability and technician skills.

Workshop planToday
08:0012:0017:00
Technician A
Technician B
Technician C
Technician DCarry Over · yesterday
Capacity PlannedClockings LiveJobs Visible
AutoAllocate
Work requiredWorkshop capacityTechnician availabilityTechnician skills

Job allocated to Technician A

Workshop+

Workshop+ manages the operational job record from planning through evidence, completion and onward control.

  1. Check-in
  2. Digital Job Card
  3. Technician
  4. Evidence
  5. Authorisation
  6. Final Checks
  7. Completion

The information created during the workshop becomes the operational record of the job — no separate audit pack at the end.

Paperless workshop

Paperless by design.

One job. One digital record.

Workshop+ brings the job card, customer approvals, technician write-up, clockings and supporting evidence together digitally, so the workshop can move from check-in to completion without relying on a paper job pack.

Digital job recordEXST 001 · building
  • Customer / vehicle details✓
  • Signed job card✓
  • Job lines✓
  • Technician notes✓
  • Clockings✓
  • VHC✓
  • Photos / VIDEO1st✓
  • Customer authorisation✓
  • Final checks✓

Warranty

Warranty evidence, captured as the work happens.

Claim-ready without rebuilding the job afterwards.

The information needed to support warranty work is captured through the normal workshop process. Job details, technician evidence, clockings, health checks, supporting documents and approvals remain connected to the repair, creating a stronger audit trail and reducing the need to assemble evidence retrospectively.

Job carried outWorkshop

Evidence captured through the normal process

Signed job cardTechnician write-upClockingsVHCPhotosVIDEO1stCustomer approvalSupporting documents
Warranty recordReady for review
  • Evidence complete✓
  • Audit trail available✓
  • Final checks complete✓
  • Ready for warranty review✓

Do the job once. Build the evidence once.

Carry Over

Nothing gets lost at the end of the day.

When work cannot be completed today, Carry Over keeps the outstanding work visible in the workshop process so controllers can manage what remains rather than starting again tomorrow.

Volkswagen ID.7Today
Job lines4
Complete3
Technician activityRecorded
Outstanding1 job line
Carry Over
Volkswagen ID.7Tomorrow
  • Outstanding work visible✓
  • Job remains identifiable✓
  • Re-plan / reallocate✓
  • Same workshop process✓

Quality & Final Checks

Control completion before the vehicle leaves the workshop.

Final Checks provide a controlled point to confirm that the required work, evidence and process have been completed before the job moves to hand-back.

Final ChecksBefore hand-back
  • Job lines complete✓
  • Technician write-up complete✓
  • Evidence attached✓
  • Customer authorisations recorded✓
  • Quality check complete✓
Status Ready for hand-back

VHC & VIDEO1st

Technician evidence the customer can see.

The technician records the vehicle health check on video. The customer watches, understands what was found and responds — moving the job straight into authorisation.
exsto.aiAutoReview

Evaluates what the technician says in VIDEO1st and returns a score and feedback.

VIDEO1stTechnician
0:42
InspectionFront brakes
Front brake padsRed
Customer authorisationGlovebox
Front brake pads£186.00
ApproveNot now

AutoPoint

Self-service key drop and collection, inside the journey.

AutoPoint is part of the connected service journey, not a stand-alone kiosk. Key drop and collection link back to the booking, check-in and the workshop.
  1. Booking
  2. Check-in
  3. AutoPoint
  4. Workshop
  5. Collection
Key dropAutoPoint
EXST 001Keys deposited
Linked toThu 09:30 booking
Key collectionAutoPoint
WorkComplete
KeysReady to collect

Connected experience

One domain of a connected platform — not a stand-alone workshop system.

exsto.Service shares the same customer and vehicle record with every other part of exsto.

Domain

exsto.Service

Aftersales operations

  • GloveboxCustomers book, check in, watch video and authorise work.
  • exsto.aiAutoAllocate and AutoReview work inside Service workflows.
  • exsto.CRMFollow-up and retention continue after the visit.
  • exsto.CommercePayments and plans complete the visit.
  • exsto.InsightsService activity contributes to dashboarding and reporting.
  • Customer InsightsBrings workshop visits and service activity together with the customer's wider connected exsto information.

Integrations and foundation

Part of the wider automotive technology environment.

exsto.Service sits on the shared exsto foundation, so it can connect with the systems around it.

DMS connectivity
Connection with dealer management systems
APIs
Structured access through the exsto platform
Partner connectivity
A route for approved partners to connect
Shared data
One customer and vehicle record across exsto

See exsto.Service in your workshop.

A demo built around your sites, your current systems and the aftersales journey you want to improve.

Explore the exsto platform Book a demo