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exstoCustomer Experience · Glovebox

Glovebox

The customer side of the ownership journey.

Glovebox is where customers book, share vehicle information, follow service activity, see evidence, authorise work, pay and manage ownership — one connected digital experience, built on the exsto platform.

Book a demo Follow the customer
GloveboxEXST 001

Hello, J. Carter

Your vehicle

Next bookingThu 09:30
Vehicle health1 item to review
VIDEO1st0:42 · Watch
Awaiting approval£186.00
Service planActive
Service & MOT historyView

The ownership journey

One place for the customer, from first booking to the next visit.

J. Carter doesn't move between unrelated websites and tools. Each moment happens in Glovebox, while the right part of exsto handles it behind the scenes.

GloveboxEXST 001

Book a visit

WorkAnnual service + MOT
SlotThu 09:30
Booking confirmed

Handled by

exsto.Service

Same customer, same vehicle, same record — J. Carter · EXST 001.

Ownership, in handThe customer experience is connected, mobile and ongoing.
Customer on a UK terraced street at dusk using her phone beside her car.

Book and prepare

The visit starts digitally — and the information follows.

Glovebox is the customer experience. exsto.Service is the operational workflow. What the customer shares when they book and check in is there for the service team.

Glovebox · 01

Select visit
VehicleEXST 001
WorkAnnual service + MOT
Work selected

Glovebox · 02

Booking confirmed
SlotThu 09:30
CustomerJ. Carter
Confirmed

Glovebox · 03

Online Check-In
ConcernBrake squeal
Contact & mileageComplete
Checked in

exsto.Service

Booking, vehicle, work and concern are available to the service team for the visit — not re-keyed from a separate system.

Understand and authorise

Evidence the customer can understand. A decision they can make.

The technician records the VHC and VIDEO1st in exsto.Service. Glovebox presents that evidence to the customer, and their response goes straight back into the job.

  1. 01

    Technician evidence

  2. 02

    Customer understands

  3. 03

    Customer decides

  4. 04

    Response returns to the workflow

VIDEO1stTechnician · exsto.Service
0:42
ConcernBrake squeal
Front brake padsRed
Wiper bladesAmber
GloveboxEXST 001

Work for your approval

Front brake pads£186.00
ApprovedNot now
Wiper bladesDeferred
Jobexsto.Service
Front brake padsApproved
Wiper bladesDeferred
Response received

Pay and manage

Payment and plans, without leaving the experience.

Glovebox connects into exsto.Commerce. The customer pays through exstoPay — by Pay by Link or Open Banking — and the transaction is recorded. Afterwards, the same customer can see and manage their plan.

Approved work
Annual service + MOTComplete
Total£286.40
exstoPayexsto.Commerce
Pay by LinkSelected
Open BankingAvailable
Transaction
Paid£286.40
Recorded
GloveboxEXST 001

Your service plan

StatusActive
CoversAnnual service
Manage plan→

Ownership record

Useful between visits, not only during them.

Vehicle information, service and MOT history, documents, plans and recalls stay with the customer — one record of their vehicle that keeps growing with every interaction.

Vehicle

EXST 001

  1. Service completedAnnual service + MOT · invoice availableService
  2. MOT recordResult and record available to viewMOT
  3. VIDEO1stFront brakes · 0:42Evidence
  4. Service planActive · manage in GloveboxPlan
  5. DocumentInvoice and visit documentsDocument
  6. Recall informationShown here when relevant to the vehicleRecall

Ongoing interaction

The relationship continues beyond the transaction.

Surveys, enquiries and recall information reach the customer through Glovebox. exsto.CRM is where the retailer manages that engagement — two sides of the same relationship.

Customer experiences · Glovebox

Messages & actions
SurveyHow was your visit?
EnquirySent
Recall informationIf applicable

Retailer manages · exsto.CRM

Engagement
Survey responseReceived
EnquiryAssigned
Deferred workWiper blades

Connected platform

The customer-facing part of a connected platform — not a stand-alone portal.

Glovebox shares the same customer and vehicle record with the rest of exsto. Different moments draw on different parts of the platform.

Customer Experience

Glovebox

The customer ownership portal

  • exsto.ServiceBookings, check-in, workshop evidence and authorisation.
  • exsto.CRMEnquiries, communication, surveys and ongoing engagement.
  • exsto.SalesCustomer enquiries and the wider vehicle relationship.
  • exsto.CommercePayments, plans and commercial customer journeys.
  • exsto.aiIntelligence acting inside connected workflows.
  • exsto.InsightsCustomer activity contributing to platform-wide insight.

Customer experience + operations

The customer's action becomes the retailer's activity.

Each digital action in Glovebox arrives as operational activity in exsto — without being re-keyed into a separate, disconnected system.

Glovebox

exsto

  • BooksReceives the booking
  • Checks inProgresses the job
  • WatchesRecords the evidence
  • AuthorisesReceives the authorisation
  • PaysRecords payment and activity

J. Carter · EXST 001 · one record

Dealer groups and OEMs

A consistent customer experience, at network scale.

Whether it's a dealer group or a national OEM programme, the Customer Experience layer gives customers one recognisable digital experience across every site and brand.

Dealer groups
One experience across sites and brands within the group
OEM programmes
A consistent customer experience across a retailer network
Connected platform
The same customer and vehicle record behind every interaction

See the customer side of exsto.

A demo that follows the customer from booking through authorisation, payment and ongoing ownership — on the same connected platform.

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